Refund Policy

Last updated: January 26, 2026

Your satisfaction matters deeply to us. We want every piece you receive to bring magic into your life. Here's how we handle returns, exchanges, and any issues that may arise.

Original Paintings

All sales of original paintings are final. Each piece is a unique, one-of-a-kind creation, and we're confident you'll love it as much as we do.

Damaged in Transit? If your painting arrives damaged, please contact us immediately with photos of the damage and packaging. We'll file a claim with the shipper right away and work to make things right. All original artwork is fully insured during shipping.

Prints

We stand behind the quality of our prints. All print shipments are insured for your peace of mind.

Changed your mind? We don't offer refunds for change-of-mind returns on prints.

Damaged or defective print? If your print arrives damaged or has a printing defect, we've got you covered. Contact us within 7 days of delivery with photos, and we'll assess whether we can offer a replacement based on the individual circumstances.

Print-on-Demand Items

Our print-on-demand products are fulfilled by our trusted partner, Printful. If you receive a damaged or defective POD item, please reach out to us and we'll coordinate directly with Printful to arrange a replacement or resolution.

Jewellery

Because each jewellery piece is one-of-a-kind, we cannot offer refunds or replacements. However, if you're not completely satisfied, we're happy to provide a store credit for the full value of your purchase, valid for one year from your original order date. This gives you the flexibility to choose another piece that speaks to you.

*Be sure to follow the care instructions included with your piece to ensure years of enjoyment.

Damaged jewellery? Contact us within 7 days with photos and details. We'll work with you to find the best solution.

Mail Club Subscriptions

If your monthly Mail Club item doesn't arrive by the end of the month, please let us know as soon as possible. If we have existing inventory for that month's piece, we'll send it out right away. If not, we'll apply a credit toward a future month so you don't miss out on the magic.

Reporting Damage or Missing Items

Time is of the essence! Please report any damaged or missing items within 7 days of delivery. We may ask you to provide photos and information about the damage so we can assess the situation and work with our shipping partners.

We're committed to resolving any issues quickly and fairly. Your experience matters to us, and we'll do everything we can to make it right.